How does the return of mattresses and beds work?
You have 30 trial nights to make sure Langel products are for you. If not, send us an email to firstname.lastname@example.org
- Returns within this period are completely free.
- for pickups It will be our trusted carrier who will carry it out.
- We will schedule a convenient time for the collection, and the carrier will give you a proof of collection that you will have to send us email@example.com to process your refund.
- Please note that products must be returned in their original condition and undamaged. And, of course, you are not required to pack them in their original wrapper or box.
- In the case of Langel beds and structures, you do have to disassemble them, taking special care not to lose any screws or parts.
How does the return process for Accessories work?
- You have 60 trial nights to make sure Langel products are for you. If not, send us an email to firstname.lastname@example.org
- In the case of mattress covers, you will receive a shipping label and you will have to take the package to your nearest Post Office. There they will give you a proof of shipment that you will have to send us Langel System to process the refund.
- Please note that products must be returned in their original condition and undamaged. In this case you will need a box to send it, although it does not have to be the original box.
How can I return the product if I have not opened it yet?
- If you have not yet opened your product and want to process the return, because you got the wrong size, for example, contact our customer service team directly.
Is the status of the refund reported?
- We send an email when you start the refund process, to confirm that the process is underway. If at any time you need more information about it, just send us an email to email@example.com, and we will help you with your request.
How long does the refund take?
- As soon as you send us the proof of collection or shipment, we will process the refund of your order. The refund may take up to 4 weeks to process, depending on the payment method you used.